IGNITE LABS — PRIVACY POLICY
Effective Date: 23/10/2025
Website: https://www.ignitelabs.com.au/
Ignite Labs (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we disclose it to, how it may be shared, and the security measures we take to protect it.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information only when you voluntarily provide it or when it is generated through your use of our website.
This includes:
Information you provide through forms:
- Name
- Email address
- Phone number
- Enquiry details or message content
Information collected automatically (analytics and cookies):
- IP address
- Browser type and device information
- Pages visited, time on site, and referring links
- Cookies, pixels, and tracking data (including Google Analytics and Meta/Facebook Pixel)
Payment-related information:
- Stripe may collect billing or payment information if you purchase services from us. (We do not receive or store card details.)
2. How We Use Your Information
We use your personal information for internal business purposes only, including to:
- Respond to your enquiry and contact you directly
- Provide services you request
- Improve our website, marketing, and user experience (analytics)
- Process payments (via Stripe)
- Comply with legal or regulatory obligations
We do not sell, rent, or trade your personal information.
3. Disclosure of Personal Information
We may disclose your information only to the following parties:
Recipient Type & Purposes:
Website host (Webflow): Website operation, security, and data hosting
Analytics providers (Google Analytics, Meta/Facebook): Website performance, usage and marketing measurement
Payment processor (Stripe): Secure payments
Our business contractors or service providers: Only where necessary to operate our services
Government, legal or regulatory authorities: Only if required by law
4. Method of Disclosure / Data Transfers
Personal information may be:
- Stored or processed on servers outside Australia, including in the United States or other jurisdictions (due to Webflow, Google, Meta, and Stripe infrastructure)
- Transferred electronically to our service providers via secure encrypted connections
- Disclosed only for the purposes described in this policy
We take reasonable steps to ensure overseas service providers protect your information in line with Australian privacy standards.
5. Security Practices
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure, or alteration.
Measures may include:
- Secure hosting and encrypted connections (HTTPS/SSL)
- Restricted access to authorised personnel only
- Industry-standard platform security from Webflow, Google, Meta, and Stripe
- Regular monitoring of systems for vulnerabilities
While we use best-practice safeguards, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.
6. Cookies and Tracking
Our website uses cookies and tracking technologies(including Google Analytics and Meta Pixel) to:
- Analyse site activity
- Measure website performance
- Improve user experience
- Support advertising and remarketing
You may disable cookies through your browser, however some features of the website may not function correctly.
7. Access, Correction, or Deletion
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion where legally permissible
Requests can be sent to the contact details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Effective Date.”
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Ignite Labs
Email: marketing@ignitelabs.com.au
Address: Suite 36, 207 Currumburra Road, Ashmore, QLD 4214